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I called a technician to switch a spare part of the Washing machine that had broken (Filterdeckel broke when I was taking it out to clean the filter). They brought the wrong part to replace it and they said they would send the right one later per post – which never arrived- but we payed because they kept saying it would come at some point.). I ended up buying the spare part myself online (it arrived in 2 days from London and it was cheaper than what Profectis charged me on the bill for their part that never came), above all those problems that made us pay a bunch more than we had to, we got this letter from Inkasso saying we hadn't payed our bill. Seemed like a joke to be honest. and this was all in December, my bill was payed fully as soon as we received it. I already contacted my lawyer in case this has to escalate and I advice all of you to do the same. Worst unprofessional service we've ever got, and this feedback will also go to Saturn and Media Markt because thats how I landed contacting them after all, as it's their official service provider 🤬